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“Carole is a great coach and mentor. I've benefited significantly from Carole's wisdom and sage advise. As a young man fresh from university, Carole was one of the individuals who guided my development and maturity. She is a very caring and nurturing person who is always willing to share her experiences with others.” August 6, 2010 Kevin Turner , Graduate Intern , Red Stripe (A Diageo Company), Kingston, Jamaica
“Carole insists on personalised treatment and always has inspiring words for all enrolled in her courses. She goes the extra mile and is committed to ensuring optimum customer service for all sectors of industry and commerce. Carole is practical and knowledgeable. She lives what she teaches and that is crucial to good customer service. She will go outside the box and is not afraid to take risks with those who seem beyond 'rescue'. Usually, Carole gets results - behaviour is modified somewhat before she is completely done with the training. A woman of integrity and passion about what she does. I have no hesitation in recommending her to any person/organisation which needs to change in their organisation/professional life.” May 28, 2009 Top qualities: Personable, Expert , High Integrity Nicole Ashwood hired Carole as a Career Coach in 2007 , and hired Carole more than once Your session was so inspiring & enlightening. We have learnt more than we thought possible in planning an event... Youth & Young Adult UCIJCI |
DIGICEL JAMAICA Mrs. Rowe: The pleasure was mine also to be a part of this training exercise, I have learnt a lot, I now view things differently and as such can now use the information given to be a better agent and by extension a better individual...... Mrs Rowe continue to strive for excellence, continue to be a positive mentor
for young people and trust me you rewards will be great..... Carole: I am so happy that you gave us the pleasure of addressing you by first name, to me it symbolizes friendship . I must admit you certainly gave me “70 more years” to appreciate my job more. You gave me new insights to deal with people I deem as difficult or just somewhat slow to grasp basic information. I can tell you, you are all the agents who have met you talk about. You are a pure warmhearted individual with a general respect for humans. Wow, I shall surely share the information I have learnt with others even if they are not in the field of customer care. You properly sum up the type of person I am already, which is a very cool talent to have. I am just here going over the material you gave us and ready to do my best tomorrow. Best Regards. Shereen Webber
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